1. About CORE Partners
CORE Partners ("we," "us," or "our") is a technical growth consultancy incorporated in Canada and based in Ottawa, Ontario. We provide services including but not limited to GoHighLevel (GHL) system configuration, AI integrations, Voice AI solutions, funnel and intake system builds, and digital marketing strategy for professional service providers and online businesses.
2. Acceptance of Terms
By using our website, booking a consultation, or entering into a service agreement, you confirm that you:
Are at least 18 years of age or the authorized representative of a business entity
Have the legal authority to enter into binding agreements
Agree to comply with these Terms of Service and all applicable laws
3. Services
3.1 Scope of Services CORE Partners provides technical and strategic consulting services as outlined in individual project proposals, statements of work, or service agreements. All deliverables, timelines, and fees are governed by the applicable service agreement signed between CORE Partners and the client.
3.2 Project Changes Any changes to agreed scope, timelines, or deliverables must be requested in writing and are subject to a formal change order process. Additional fees may apply for out-of-scope work.
3.3 Third-Party Platforms Many of our services rely on or integrate with third-party platforms (e.g., GoHighLevel, Meta, Google, OpenAI, Twilio). CORE Partners is not responsible for changes, outages, pricing updates, or policy modifications made by these platforms that may affect your project or systems.
4. Client Responsibilities
To enable successful project delivery, clients are expected to:
Provide accurate and complete information required for project execution
Respond to requests for approvals, feedback, or assets within agreed timeframes
Maintain valid subscriptions or access to any required third-party platforms
Ensure any content, materials, or data provided to CORE Partners is lawfully owned or licensed
5. Fees and Payment
5.1 Invoicing Fees are outlined in your service agreement or proposal. Invoices are issued in Canadian dollars (CAD) unless otherwise agreed. Payment terms are net 7 days from invoice date unless otherwise stated.
5.2 Late Payments Overdue balances may incur a late fee of 1.5% per month (18% annually). CORE Partners reserves the right to pause active work on overdue accounts.
5.3 Refund Policy Due to the custom nature of our services, fees paid for completed work or active project phases are non-refundable. Refund eligibility for prepaid retainers or unused project credits will be assessed on a case-by-case basis at our discretion.
6. Intellectual Property
6.1 Client-Owned Deliverables Upon receipt of full payment, all custom deliverables created specifically for a client (e.g., funnels, automations, branded assets) are assigned to the client.
6.2 CORE Partners IP Methodologies, frameworks, templates, internal processes, and any pre-existing intellectual property used in project delivery remain the exclusive property of CORE Partners. Nothing in any service agreement transfers ownership of our proprietary systems or knowledge.
6.3 Portfolio Rights CORE Partners reserves the right to reference completed projects and client names in marketing materials, case studies, and portfolio presentations, unless a written non-disclosure agreement explicitly prohibits this.
7. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the engagement. CORE Partners will not disclose your business data, strategies, or trade secrets to third parties without your written consent, except as required by law.
8. Limitation of Liability
To the fullest extent permitted by applicable law, CORE Partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to lost revenue, lost data, system failures, or third-party platform disruptions.
Our total liability for any claim arising out of a service engagement shall not exceed the total fees paid by the client in the three (3) months preceding the claim.
9. Disclaimer of Warranties
Our services are provided on an "as-is" and "as-available" basis. While we strive for excellence in every engagement, we do not warrant specific results, revenue outcomes, or lead generation targets unless explicitly guaranteed in writing within a service agreement.
10. Termination
Either party may terminate a service engagement by providing written notice as outlined in the applicable service agreement. Upon termination:
All outstanding invoices become immediately due
CORE Partners will deliver any completed work product up to the termination date
Access to any CORE Partners-managed accounts or systems will be transitioned as agreed
11. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be resolved in the courts of Ottawa, Ontario.
12. Updates to These Terms
We may update these Terms of Service from time to time. Material changes will be communicated via email or posted on our website. Continued use of our services following any update constitutes acceptance of the revised terms.
13. Contact Us
Company: CORE Partners Website: coregrowth.partners Email: [email protected] Phone: 613-909-4233 Address: Ottawa, Ontario, Canada
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